Account and Data Deletion Request
At OtoLog, we take your privacy and data security seriously. In compliance
with Google Play Store policies and global privacy standards, we provide a transparent and straightforward
method for you to request the deletion of your account and associated data.
How to Request Account Deletion
You can request the deletion of your account and all associated personal data through any of the following
methods:
Email Request
If you have uninstalled the app or no longer have access to your account, you can submit a deletion
request via email:
- Send an email to andyapin@gmail.com using the email address associated
with your account.
- Use the subject line: "OtoLog Account Deletion Request".
- Include your username/email and explicitly state that you wish to have your account and all
associated data permanently deleted.
Note: Email requests may take up to [14-30] business days to process.
Data Deletion and Retention Policy
When an account deletion gets processed, we handle your data according to the following guidelines:
Types of Data Deleted
Upon receiving your confirmed request, we will permanently delete the following data from our active
databases and servers within [30/60] days:
- Personal Information: Name, email address, profile picture, and authentication
credentials.
- User Content: Vehicle logs, fuel records, service history, and custom notes created by
you in the app.
- App Preferences: Custom settings, theme choices, and application preferences.
Types of Data Retained
While we delete your personal profiling and user content, certain data points may be retained due to legal,
regulatory, or technical constraints:
- Anonymized Analytics Data: Non-personally identifiable usage data may be kept
indefinitely to help us improve the app's performance and fix bugs. This data cannot be traced back to
you.
- Security and Fraud Prevention Logs: Basic server access logs might be retained for up
to [Number, e.g., 90] days to ensure the security and integrity of our systems.
- Financial Transactions: If applicable, records of any premium subscriptions or
purchases through the app are retained for accounting and tax purposes for up to [Number, e.g.,
7] years as required by law.
Contact Us
If you have any questions, encounter issues during the account deletion process, or require further
clarification about our data practices, please contact our support team:
Email: andyapin@gmail.com
Website: https://otolog.handityo.my.id